GENERAL RENTAL TERMS
1. PURPOSE OF THE AGREEMENT
The customer receives the vehicle described in the rental agreement in perfect working order, together with all its documents, tyres, tools and accessories, and undertakes to keep and drive the vehicle in compliance with the Highway Code and with these General Rental Terms.
By signing the front of the agreement, the renter declares that they have read and accepted all its terms and conditions and undertakes to comply with them.
The rental of a car is not necessarily linked to one specific vehicle, but to a group of similar vehicles in terms of technical characteristics and habitability.
Autos Aguirre S.L. reserves the right to cancel delivery of the vehicle where there are well-founded doubts about the customer’s financial capacity or where the customer has a history of non-payment or serious incidents with Autos Aguirre S.L.
When the rental agreement is signed, the customer must pay a security deposit to guarantee compliance with the specific and general terms of the agreement. This amount will be refunded at the end of the agreement after the necessary checks on the vehicle and compliance with the terms. It may be necessary to retain the deposit for up to 30 days after the vehicle is returned. Autos Aguirre S.L. is not responsible for bank fees charged when the deposit is returned.
Autos Aguirre S.L. is not responsible for objects forgotten, lost or stolen inside the vehicle.
2. DURATION OF THE AGREEMENT
The duration of the agreement is the period shown on its front, where the date and time of vehicle collection and return are specified.
Rental days are calculated in 24-hour periods starting from the exact time at which the customer takes the vehicle and ending when the vehicle, keys and documentation are received. Returning the vehicle more than 120 minutes after the agreed end time entitles Autos Aguirre S.L. to charge the rental amount corresponding to the additional days caused by the late return.
If Autos Aguirre S.L. is more than 120 minutes late in delivering the vehicle, it will compensate the customer with the rental amount corresponding to the additional days caused by the delivery delay.
If the customer does not appear at the agreed place and time to collect the vehicle without prior notice, a one-hour grace period will apply, after which the booking may be cancelled.
3. EXTENSION OF THE AGREEMENT
If the customer wishes to extend the rental period, they must go to the nearest Autos Aguirre S.L. office to sign and pay for the new agreement. No agreement may be extended by telephone or by any other electronic means.
Under no circumstances may the security deposit be used to extend the agreement. If the agreement cannot be extended because no vehicles are available or for any other reason, the customer must return the vehicle on the agreed date, at the agreed branch and time.
4. VEHICLE RETURN CONDITIONS
The customer must return the rented vehicle in the same condition in which it was delivered, together with all its documents, tyres, tools and accessories, at the place, date and time stipulated in the rental agreement.
The customer may not modify any technical characteristic of the vehicle, its keys, equipment, tools or accessories, nor make any change to its exterior or interior appearance. Otherwise, the customer will bear the costs necessary to restore the vehicle to its original condition, without prejudice to any damages caused to Autos Aguirre S.L.
Returning or abandoning the vehicle somewhere other than the place specified in the agreement entitles Autos Aguirre S.L. to charge the rental amount corresponding to the additional days required to recover the vehicle and make it available for rental, compensation of €40 per day for the economic losses caused, and transport/towing, toll and storage/custody costs where applicable.
Autos Aguirre S.L. reserves the right to take any appropriate legal action in the event of disappearance or non-return of the vehicle. Any unilateral extension of the agreement by the customer will likewise be considered unlawful appropriation of the vehicle and breach of contract.
5. PAYMENTS AND PAYMENT METHOD
Autos Aguirre S.L. will require the renter’s ID card or passport, driving licence and a valid credit card in the renter’s name (VISA or Mastercard), as well as the booking voucher where required. Cash, debit cards and American Express are not accepted.
FULL/FULL: At collection, Autos Aguirre delivers the vehicle with a full tank and charges the amount of the tank. On return, the fuel level is checked and the amount corresponding to the fuel in the tank is refunded. If the vehicle is not returned with a full tank, €30.00 will be charged for the refuelling service.
Drivers aged between 21 and 25 or with less than two years’ driving-licence history will pay an additional daily charge. Up to three additional drivers may be added for the corresponding charge. Child seats must be booked in advance and are subject to an additional charge.
Vehicles may only be driven in the Iberian Peninsula, excluding Portugal. To travel to Portugal, additional travel cover must be purchased. The customer is responsible for fines and the corresponding administration charges.
If a flight is diverted to another airport and the customer collects the vehicle from a branch other than the one originally booked, an additional charge of €60.00 will apply. This charge also applies if the customer returns the vehicle to a different branch from the collection branch.
If delivery/collection takes place outside the established hours, the customer will pay €35.00 for out-of-hours service (20:00–09:00).
Charges may apply for special cleaning, loss of or damage to documents and keys, incorrect refuelling, damage or missing items not covered by the purchased cover, and other items established in the conditions.
6. USE OF THE VEHICLE
The following uses are prohibited, among others: towing other vehicles; driving on beaches, circuits, forest tracks or unsuitable roads; using the vehicle in restricted areas; transporting dangerous substances; subletting it; using it for illegal activities; carrying more people or luggage than authorised; tampering with the odometer; carrying items on the roof; driving under the influence of alcohol, medicines or drugs; reckless driving; or allowing unauthorised persons to drive.
The vehicle may not be taken outside Spain and the Iberian Peninsula (excluding Portugal) unless prior written authorisation has been obtained from Autos Aguirre S.L.
7. INSURANCE
Unless expressly stated otherwise, the rate includes Basic Cover, compulsory motor insurance and the cover specified in the conditions contracted by Autos Aguirre S.L. against third parties. Basic Cover includes an excess that varies according to vehicle category and must be secured by the corresponding deposit. Additional cover may be purchased.
Super Insurance comprehensive cover includes, in addition to Basic Cover, damage to the rented vehicle itself, subject to the exclusions stated in the conditions. No insurance covers certain damage such as damage to the underbody, roof or interior.
The customer must inspect the vehicle with an employee on receipt and report any anomalies. Claims concerning the condition of the vehicle must be made when the vehicle is received.
8. ACCIDENTS
In the event of an accident, the customer must notify Autos Aguirre S.L. and, within 48 hours, provide the details of the other party and witnesses using the accident report. The competent authority must also be notified where appropriate. In the event of theft, fire, vandalism or disappearance, the customer must notify Autos Aguirre S.L. immediately and file the corresponding report.
9. PROCESSING OF PERSONAL DATA
Autos Aguirre S.L. will process personal data in accordance with the applicable current legislation on data protection and information society services, for the purposes stated in its privacy policy.
10. JURISDICTION
The agreement will be governed and interpreted in accordance with Spanish law. Disputes will be submitted to the competent Courts and Tribunals in accordance with applicable legislation and consumer rights.
11. CANCELLATIONS AND “NO-SHOWS”
Reservations paid in full in advance will be fully refunded if cancelled at least 48 hours in advance. With less than 48 hours’ notice, the amount will be refunded less an amount equivalent to 3 rental days. If the rental is for fewer than 3 days, no refund will be made. If the customer does not collect the vehicle, fails to provide the required documentation or does not have a credit card with sufficient funds, Autos Aguirre may refuse delivery in accordance with the no-show conditions. In the stated no-show situations, no refund will be made.
12. CUSTOMER SERVICE
For information, suggestions, complaints or claims: Autos Aguirre S.L., Avda. España 26, La Línea de la Concepción (Cádiz), telephone 956 69 00 08.
13. TRANSLATION
Translations of these General Rental Terms are for information purposes only and are not legally binding in every detail of their wording. Only the Spanish version is legally valid.