FREQUENTLY ASKED QUESTIONS

The fuel policy is FULL/FULL: the vehicle is supplied with a full tank and should be returned with a full tank, in accordance with the rental terms.

Autos Aguirre offers a Meet & Greet service: our team monitors your flight, waits for you at the terminal and accompanies you to the vehicle in the airport car park.

Yes. Autos Aguirre offers vehicle collection and return at Gibraltar Airport itself, without requiring a shuttle to an off-airport office.

Autos Aguirre can monitor your flight so that our team can take possible delays into account. The collection time must be correctly stated in the booking.

Yes, you can request different collection and return offices. Availability and any applicable charges depend on the booking and the offices selected.

Autos Aguirre can arrange vehicle delivery and collection at the location specified by the customer in Sotogrande, subject to availability and the booking conditions.

The La Línea office is located opposite the Gibraltar border, making it convenient for customers arriving from Gibraltar or travelling around the Campo de Gibraltar.

This must be confirmed before booking according to the vehicle and rental agreement conditions. If you plan to cross the border, tell Autos Aguirre before collecting the vehicle so that we can confirm the applicable authorisation and requirements.

Crossing times can vary considerably depending on the day and border traffic. We therefore do not give a fixed time; allow sufficient extra time, especially when travelling to a flight or another time-sensitive appointment.

The conditions for crossing the border must be confirmed before collection. Any applicable cover, authorisation or charge should be explained or included in the booking.

You must bring the documents required for the rental, including your identity document or passport, driving licence and, where required by the rental terms, a credit card in the renter’s name.

The rental terms provide for additional charges for drivers aged 21–25 or with less than two years of driving-licence history. Specific availability and conditions should be checked when booking.

Yes. The general rental terms allow up to three additional drivers, subject to the applicable charge.

A different return office can be requested. Availability, the return office and any applicable charges must be checked during the booking process.

A different return office can be requested. Availability and the applicable conditions are confirmed in the booking.

Yes, where the service is available. The general terms provide for an out-of-hours charge for deliveries or collections between 20:00 and 09:00.

Yes. The Autos Aguirre office is located at Sotogrande Port and provides vehicles for stays in the area and travel around Andalucía.

The fleet includes economy, compact, SUV and 4x4, premium and luxury, convertibles, 7- and 9-seat vehicles and cargo vans, subject to availability.

The general terms state that vehicles may only circulate in the Iberian Peninsula excluding Portugal unless the applicable additional travel cover is purchased in advance.

Rental days are calculated in 24-hour periods. A delay of more than 120 minutes after the agreed return time may result in additional rental days being charged under the general terms.

There is a one-hour grace period if the customer does not arrive at the agreed time without prior notice. After that period the booking may be cancelled under the no-show terms.

Cancellation conditions depend on when the booking is cancelled and whether it has been paid in full. Check the General Rental Terms before cancelling.

The General Rental Terms are available on the website and form part of Autos Aguirre’s contractual information.

Autos Aguirre monitors the flight, waits for the customer at the terminal with the relevant information and accompanies them to the vehicle in the airport car park.